FAQs

I just placed an order, when will it ship?

• We try our best to ship items as fast as we can. Please allow 1 day for  shipping, and 7 to 10 days for delivery.
• Tracking numbers will be updated 2-3 days after your order has been shipped. 
• If you can’t find your tracking number after 3 days Please check your email spam and promotions, or email us at support@lena-au.com.

I am not in love with my order, can it be returned? 

• We offer a 100 % money back guarantee, if the product is defective or damaged.
•  You have 30 days to request return via email at support@lena-au.com. The customer service will tell you how to proceed.
• You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
• Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

• You are able to cancel your order with no penalty!
• You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

• If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at support@lena-au.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

• The average shipping time is 1 to 2 business days to send out orders.

I have a question that wasn't answered, can you please help?

• Absolutely! Please send us an email to support@lena-au.com and we will be happy to assist you in any way we can.
• We answer all emails in less than 24h
• We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.