Refund Policy

No Hassle Return Policy!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You will be returning packages to the same country you ordred from.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@lena-au.com. 
We’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: The Customer is responsible for return fees as we provide free shipping at first place.

You can always contact us for any return question at support@lena-au.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lena-au.com.